One of the easiest problems to resolve when setting up Ring devices is to make sure you're using the correct wifi password. Use a web browser to visit and verify your internet connection.Change the name of your wireless networks (SSID) so that you can easily tell the difference between a 2.4 GHz network and 5 GHz network.If you need to know the name of your Ring device, you can find out in the Ring app using instructions in this link.Ring Video Doorbell, Ring Video Doorbell (2nd Generation), Ring Video Doorbell 2, Stick Up Cam (1st Generation), Floodlight Cam (1st Generation), Floodlight Cam Wired Plus, Spotlight Cam, Stick Up Cam Battery, make sure you are testing the 2.4 GHz band. Connect your mobile phone to the wifi network you're going to use to connect your Ring device.

Once it is back online, plug in your router and wait until it is re-connected to the internet.

Disconnect the power cord to your modem and router for approximately 10 seconds, then plug your modem back in.

If you are using a mobile phone to connect your Ring device, go into your phone settings and disable the cellular data connection.

To verify your connection, do the following: Be sure the network you are attempting to connect your Ring device to has a working internet connection.

Make sure you are connected to the Internet.

In that case, you may need to replace the router as troubleshooting won't always fix problems.īefore you begin adjusting your router, verify that the following items are not causing the setup to fail:

Note: If your router is more than four or five years old, it may have exceeded its intended lifespan. This article will provide several possible solutions that involve adjusting various router settings. If your Ring device failed to connect to your wifi network, the problem may lie within your router’s settings.

If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensure you followed all of the instructions in the Ring application before following the guide below. Be sure you are comfortable using these features before trying any of these solutions. Warning: The solutions offered in this article require using the advanced features of your wifi router.

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